Recovery Partners recognise that injury management and return to work is not every business' speciality and managing this exercise can require painstaking work.


Injury Reporting Centre (IRC)

Recovery Partners provide unlimited around the clock access to our Injury Reporting Centre. This service is managed by our hand-picked team of Return to Work Coordinators who are able to streamline all the reporting processes and ensure that all employer legal obligations are met. Injury notifications are able to be lodged via all forms of media including telephone, email or fax.

Our consultants undergo extensive training to ensure they respect and understand an organisation's specific needs, adhere to all internal policies and procedures, and recognise the potential sensitivity of all situations. Our consultants are able to directly contact injured individuals within four (4) hours of notification, and will immediately develop recommendations for action.

Our objective is to reduce your workers compensation and injury related costs. To do this you need to know that injured workers receive the right level of care and support as soon as a workplace injury occurs.

 

Return To Work Consultancy


Recovery Partners would refer a Rehabilitation Consultant for each injured worker/claim, regardless of the level of incapacity or severity of the claim. With a goal of finalising/closing these claims, depending on the complexity of the matter, this role may include:

  • Assuming the role of intermediary between the relevant Insurer/Broker and the employer

  • Development of return to work plans;

  • Negotiation on suitable duties with treating doctors;

  • Communication with treating professionals to ensure optimal recovery timeframes;

  • Scheduling case conferences with GP’s;

  • Responding to requests for information from worker’s solicitors to ensure only appropriate and necessary information is provided;

  • Communication with the insurers/WorkCover regarding a claims strategy; and

Online Data Management Portal


Recovery Partners provides exclusive access to our clients to an online data management portal that is able to clearly represent and manage all lodged injury incidents, and provides live reporting back to customers with regards to our completed action items e.g. completed injury incident forms storage, appointment confirmation, finalised certification receipt etc. Additionally, this portal is able to highlight the respective risk profiles and noted challenges for each lodged injury incident. This portal allows for maximal transparency and guides real-time reporting.

 

IRC Best Practice


  • Utilises multidisciplinary approach to triage the injury

  • Provide recommendations and information to help the caller make informed decisions

  • Provide immediate self care advice, reassurance and support

  • Reduces the need for face to face consultations, hence saving money

  • Provides a summary for recommended treatment with supporting clinical reasoning via email, providing a paper trace of intervention and support.

  • Provides a nationally consistent approach to workplace injuries

Cost


Prices are tailored. Contact us for a quote.

 

Locations


Our consultants are based at locations across Australia. Click here for our locations menu for an up to date list of our offices.

 

Contact Us


We welcome your enquiry. Recovery Partners are able to coordinate for an array of references with respect to IRC upon your request.

Call us on 1300 OHS RTW (647 789) Monday to Friday for all offices or email us on [email protected]